Q: How long have you been trading for, and where are you based?

A: We have been trading for over six years online, and we are based in Shrewsbury, Shropshire. We have recently opened a retail store displaying a wide range of supplements and fitness equipment so please feel free to visit us in person.

Q: How do I register an account?

A: It’s easy; just click here and you will be taken to the registration page. By registering with The Supplement Store you will be able to place orders much faster, and take advantage of special account holder offers.

Q. How do I read and use reviews?

A: Click on the supplement of your choice and then scroll down just below the main product image. Here you will see a ‘View Reviews’ link. Just click this link to read the full list of reviews and ratings submitted by our customers since we launched our re-designed site!

Q. What do you do with my personal details?

A: We only use your personal details to complete your order, and shortly after completion of your order your payment details are automatically deleted from our system. Your name and address details are stored on our system to make future orders easier. Your name and address details are never sold or passed on to a third party

Q. Can my order be sent to my work address instead?

A: Yes we can send your order to a work address. We will also need the cardholders address for security checks, but the order will be shipped to the work address that you enter in the ‘Shipping Details’ section of the checkout form.

Q. What happens if an order of mine is damaged in transit?

A. Every order sent from here is fully insured, and any damaged parcel will be replaced by us and we will claim from our delivery partner responsible for the damage. They will collect the damaged parcel from you upon delivery of the replacement, to investigate how the damage occurred. We will aim to replace your damaged product within 24-48 hours.

Q. Can I track my order?

A. Every order can be tracked online using your five digit order ID number, along with the email address that you submitted when placing your order online. Please click here to visit out order tracking page.

If you’d like to check the status by phone, please call us on 08706 260 220 and we will be more than happy to assist.

Q. How much is delivery?

Standard Recorded Delivery is free for all UK addresses. Items will be able to be tracked and must be signed for upon receival

We do offer the option of Guaranteed Next-Day Delivery for just £2.49. If you spend over £75, we'll include this for free! If your order is under £75 and you would like Next-Day Delivery, please select this option when you checkout (stage 3 of the checkout process)

Q. How long does delivery take?

Please allow 2-3 days for standard recorded delivery. 90% of these deliveries will reach the customer within 2 days. Orders received before 3:00pm will be despatched the same day. All orders are shipped on first class royal mail services, or by an independent courier.

All orders shipped on a next day service (£1.99) will be sent by overnight courier, or by Royal Mail special delivery. Providing your order is placed before 3pm Monday-Thursday, it will reach you the following day between 8am and 5.30pm. All orders placed before 3pm on a Friday will reach you by 5:30pm Monday at the latest.

PLEASE NOTE: VERY OCCASIONALLY CONSIGNMENTS ARE LOST IN TRANSIT; IF THIS HAPPENS WE WILL ENDEAVOUR TO TRACK THEM WITH OUR DELIVERY COMPANY AS SOON AS WE CAN, BUT DELIVERY MAY TAKE UP TO 14 DAYS.

Q. What if I'm not there to receive my order?

Delivery via our courier company will be attempted twice. After this, if the parcel is returned to us, customers will be charged £8.99 for the parcel to be sent out again. Any non-collected consignments will be charged at £8.99 also

Any change of address after the order has been despatched will be charged at £7.50.

Please note that by placing an order on our web site you agree to these delivery terms and conditions

Q. Is paying through your site secure?

In the bottom right hand corner of the screen when you reach our checkout form, you will see a padlock symbol indicating that our checkout form is fully secure and your information will be protected

If you have any questions about the above, please do not hesitate to contact us.

Q. What are your commitments to privacy?

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

Company Details

Unit 4, Knights Park, Knights Way, Battlefield Enterprise Park, Shrewsbury SY1 3AB

Call Us

01743 457 830
Mon-Fri, 0900-1730

Fax

01743 466 748

Email

mail@powerfitness.co.uk
If you have any questions about our products or company

sales@powerfitness.co.uk
If you have any questions about an order you have placed